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Pete Schofield

Director, IT Development, Test and Operations
HM Revenue & Customs (Confirmed)

Peter first became interested in technology when he was 21 years old at college in his business studies degree. The marketing and finance parts of his degree didn’t grab him, but he was good at playing with a computer and it struck him just how much easier technology made things.

As his career has progressed Peter has had the opportunity to develop new skills and try his hand at many of them. These include: analyst programmer, application support engineer, tester and test manager, project leader, release manager, help desk manager, programme manager, account manager, infrastructure delivery manager, IT operations director, and service management director.

He also considers himself lucky enough to experience corporate life in some great organisations – The Prudential, NatWest and RBS, Sky TV, Carphone Warehouse and M&S, to name just a few.

Peter is currently an IT director in HM Revenue & Customs, where he oversee the building and running of one of Europe’s largest and most complex IT estates.

  • Reflecting on how, since exiting a large outsourced IT contract in 2017, HMRC is working in true collaboration with partners.
  • Looking at how HMRC is nurturing talent to build its own IT and digital capability.
  • Exploring how a DevOps approach is helping the department become more Agile, not just in process but in mindset and philosophy.
  • Unpacking how a deeper customer understanding is helping HMRC improve user journeys and bringing greater focus to services being accessible to everyone.
  • Looking ahead at how emerging technology like AI will help the department make even better use of the data it looks after.